Grievance Complaint Letter

By | June 9, 2014


Belinda Frank,

Senior Manager,

Customer Service Department,

Magique Kitchen Geysers,


Date: 29th April 2014

Subject: Water heating issue with kitchen geyser purchased in the month of January.

Dear Belinda,

Greetings for the Day!

This is to bring to your notice that after a lot of references, I decided to purchase a kitchen geyser from Magique but I feel that I took a wrong decision. In the beginning of the year that is on January 14th, I purchased a Magique Kitchen Geyser with Model No. MKG 9263990 from an authorized dealer of your product by the name of Maryland Electronics. Inc. He promised a warranty of one year on site at the time of purchase.

Now, that just four months have gone by, I am facing performance issues with this product. There are times when the water in the geyser is not heated at all and on other occasions I notice that at the time of heating the water the geyser makes a strange sound. With immediate effect, I have discontinued its usage and I lodged a complaint with the dealer as well who seems to be rude and unresponsive. I am requesting you to treat this on priority and get my faulty piece repaired or replaced.

For your perusal, I am attaching a copy of the receipt which I got at the time of purchasing the product. For any other queries, please get in touch with me. Hoping to hear back from your very soon.

Thanks and Regards,

Rose Williams.

Mobile: 89797990