Joseph Marley


Mariana Street, House #82



15th October 2013

Subject:  Response to Complaint Letter

Respected Mr. Marley,

We would like to thank you for your time to communicate with us regarding the poor services that you received from our end. We have closely reviewed the matter concerning your complaint that was filed on 10th October 2013. We would like to first of all apologise for the fact that we could not meet your expectations. We are working hard to address your needs and provide you the best solutions as soon as possible.

We have come to know that you were not treated well by our sales executive at the time of product deliveries. You are our esteemed customer and we are making our best efforts to regain your confidence in our company. To resolve the matter, we are in the process of evaluating the measures to prevent the future occurrence of this problem.

Please accept our sincerest apologies against all the troubles that you have suffered because of our poor deliveries. Our main aim is to retain you as a satisfied customer of our company and we assure you that such type of behaviour will never be repeated again in future.

Thank you.


Ronald Fred

Relationship Manager

Fortune Enterprises Limited