House Number 43, Main Royale Street
3rd May 2014
Subject: Grievance confirmation letter
Dear Mr. Henry,
I am writing this letter on behalf of Wisdom Enterprises Limited. Through this letter, I would like to confirm my decision and the discussions that are associated with the grievance hearing, held on 1st May 2014. This is in reference to the grievance letter and the following meeting that was held regarding the poor quality of products delivered from our end.
With this grievance confirmation letter, I would like to inform you that I have given a careful consideration to the issues and the facts that you have raised under the grievance. I have acknowledged and understood the complaints that you have filed for the stagnated services and the inferior quality products for the bulk order that you have received on 25th April 2014. This letter is to confirm the actions and the remedies that we have thought to take against the grievance such as analysing the manufacturing department, communicating with the delivery men, regulating company’s departments and re-hiring of the employees.
With this grievance confirmation letter, we would like to inform you that you possess the sole right to appeal against this decision and the appeal would be heard by Mr. Darwin Paul, analyst manager, who has not been previously involved in this matter. If you wish to appeal or for any kind of assistance, please feel free to contact on 4949594.
Fortune Enterprises Limited