A business apology letter to customer is a kind of a letter which is written by a business company with the aim of apologizing to a customer. The letter must state the reason for the mistake made and should sound genuinely apologetic in nature. A sample of a business apology letter to customer is given below for your reference.

Sample business apology letter to customer


David Benedict

G-67, timothy tower, Putney Street

New York, USA

Date: 6th April 2014

Subject: apologizing for the mistake made from our end

Dear Mr.  Benedict

I, Jack Andrews, the store manager at Zara Men am writing this letter to you on behalf of my store staff member in order to apologize. Tim Garret, a junior staff member showcased unruly behavior and was out of line when dealing with you. I deeply regret what happened and hope that you accept this apology.

All our staff members are top professionals who are given a 3 month training program prior to their joining. Tim Garret is a new employee, who too was given the right training but happened to lose his temper on 2nd April, 2014. I am extremely sorry for his conduct and take full responsibility on his behalf.  As a gesture of goodwill, we are willing to offer you a free shopping coupon worth $100 which you can use within the next 1 year of your purchase at our store.

We are constantly aimed at delivering best services to you and hope that this won’t affect your relationship with us.

Jack Andrews