A customer service apology letter is a kind of a letter which is written by a customer service provider to a customer or client to apologize for a mistake or issue from the side of the service provider.  These letters must explain the reason for apology and should be written formally.

Sample Customer Service Apology Letter:


Nathan Anderson

W-90, second street, Cambridge avenue


Phone: 430803505

Date: 12th May 2014

Subject: customer service apology letter

Dear Mr. Nathan

I, Jack Peter am writing this letter to you on behalf of Friends Digital TV and am writing to apologize for the customer service mistake that was made from our side.  We hope that you will pardon this mistake and will continue to be a trusted customer like you have been for the last 5 years.

On 1st May, you had registered a complaint at our customer care service about your connection not working due to payment issues.  Our customer service agent had noted the issue as you had already made the complete payment but even inspite of that, your connection wasn’t switched on for about 10 days. We understand that you had to face inconvenience due to a technical confusion at our head office and we are extremely sorry that you had to go through this difficulty.

As our token of apology we are waving off the total amount for the month of May and hope you will accept this. We are once again sorry for the inconvenience caused.

Thanking you

Jack Peter

Friends Digital TV