Apology Letter to a Customer

By | December 18, 2013


William Darcy

34, Marybeth Park Circle,



9th November 2013

Subject: Apology letter

Dear Mr. Darcy,

This is a follow up letter in response to your letter dated 1st November 2013. We, at The Hot Wok Restaurant, understand what quality family time means, and that brings me to the incident that happened to you in our restaurant on the 30th of October 2013. I would like to apologise for the fact that though you had reserved a table for six at our restaurant, when you arrived, you had to wait for about half an hour.

It takes me a great deal of embarrassment and shame to say that it was in fact a fault on our part that we did not confirm your reservation with a call back and the wrong expectation was set with you and your guests. On behalf of The Hot wok Restaurant, I would like to invite you and your guests for a complimentary dinner at your convenience. I would like you to accept this invitation and give us an opportunity to serve you and rectify the unceremonious incident.

I hope you will kindly oblige us with your consent.

Yours Sincerely,

Pat Davis

Manager – Customer Relations

The Hot Wok Restaurant